T: 01502 513112 E: saxon@smurfitkappa.co.uk
@SaxonPackaging /Saxon-Packaging
In Business Over 30 Years Part of the Smurfit Kappa Group BRC & ISO certified and accredited

Please note that during these unprecedented times we continue to support our customers and are operating as usual. Call us on 01502 513112 for further details.

Internal Sales Co-ordinator

Vacancy Overview:

With around 46,000 employees across 35 countries, Smurfit Kappa is one of the leading producers of paper-based packaging in
the world, and a publicly listed company in both Dublin and London. Its mission is to deliver customer satisfaction, personal
development for employees, respect for the local community and environment and great shareholder value, all through its highly
entrepreneurial culture.

Saxon Packaging, based in Lowestoft, is a well-established, designer and manufacturer of corrugated and cardboard packaging.
Due to continued expansion and investment, we require an experienced Internal Sales Co-ordinator to join our highly motivated
Sales Team in Lowestoft.

This position is a great opportunity for a passionate individual who is wishing to develop their career further and become a
significant player within our busy Sales Department.

The role would suit a very organised person who is highly motivated and able to work on their own initiative, you must be able to
prioritise work and have a good knowledge of Microsoft applications (Word, Excel & Outlook) and possess excellent administration,
communication and customer service skills (both verbal and written). Applicants must have excellent literacy and numeracy skills,
a very keen eye for detail and accuracy in all work, and the ability to keep accurate records and maintain data bases.



As part of the busy sales team you will be responsible for handling and raising customer enquiries along with the management of a
number of existing accounts (after an initial training period). You will be expected to monitor their activity and spend patterns
through regular contact via scheduled phone calls. You will also follow up enquiries, deal with new enquiries and general day to
day office queries. Prospecting through our existing database of contacts will also be expected. The role is fast paced and
demanding and you will need to have the ability to manage several projects at a time. Customers’ expectations will also need to
be managed in a pro-active manner.



  • Customer account management – developing good customer relationships, looking after customers to ensure business levels are
  • Raising enquiries for new and existing customers, following up quotations
  • Customer communication management – introducing yourself to the customers, making the customer aware that you are their
    first point of contact, keeping in regular contact and advising of any new products that may be of interest
  • Working closely with other members of the Sales, Marketing and Design Team
  • Reporting to the Customer Service Manager
  • Liaising with the General Manager, Operations and Production Manager to ensure they are aware of customers’ needs and
    requirements and also brief them on any issues/concerns customers may have
  • General administration work –associated paperwork (enquiry forms, sample forms, order forms), correspondence (by email,
    post), telephone answering
  • Keeping accurate records, keeping CRM system up to date



You will need to be articulate, confident with a persuasive (but not pushy) attitude and have the ability to work on your own
initiative. A background in Internal Sales and Customer Service is required, knowledge of the packaging or print industry would be
helpful although full training will be provided. A technical mind will also benefit as customer enquiries often have practical and
mechanical elements to them.
Skills expected are;

  • Exceptional at organising and planning
  • Exceptional customer service skills
  • High level of attention to detail /accuracy in all work
  • Excellent literacy and telephone skills
  • Must have the ability to prioritise and multi-task
  • Flexible approach to working time to ensure deadlines are met
  • Ability to identify customers’ needs and requirements from written and verbal briefs
  • Capacity to work under pressure and deal with multiple enquiries



Please follow the link and apply online: https://skappa.etalent.net/skuksxnkwisc-internal-sales-coordinator
Closing date: 14th December 2020