T: 01502 513112 E: saxon@smurfitkappa.co.uk
@SaxonPackaging /Saxon-Packaging
In Business Over 30 Years Part of the Smurfit Kappa Group BRC & ISO certified and accredited

FAQs

Whether you are new to packaging or have plenty of experience, there can still be some questions that pop up from time to time. Here are some of our frequently asked questions:

Q. Do I need to order a minimum quantity?

We don’t have a minimum order quantity. We have the ability to produce ‘one-offs’ and low volumes if required, but we do have cost-effective minimum order quantities which are determined by the area of material used, material type, style of box and print requirement.

Q. How do I know if my Artwork will look right on my packaging?

Once you are happy with the artwork design of your packaging, our in-house packaging design team will provide you with a cutting guide for your product artwork to correspond with.

Q. I need assistance regarding a recent order.

Speak to one of our members of the customer service team on: 01502 513112. (Mon-Fri 09:00-17:00.) They will be happy to help!

Q. I’m not sure which printing method is best for me?

Discover about our various print processes here. Should you have any further questions or wish to speak to one of
our advisors, please call us on 01502 513112.

Q. What are your opening hours?

Monday-Friday open 09:00 – 17:00

Saturday & Sunday closed

Q. What is your lead time?

5-7 Working days for Flexo packaging and 20-24 working days for litho, both subject to receiving approval of design and artwork. If you have an urgent requirement needed sooner than our typical lead times or require digital or silk-screen lead times, please speak with our sales team to discuss further 01502 513112.

Q. What are ‘cutting formes’ and ‘stereo’ costs?

Cutting formes are used to cut your packaging to the correct shape. Stereos are used for flexo printed packaging and this enables the packaging to be printed bespoke to your requirement. Both the ‘cutting forme’ and the ‘stereo’ belong to the customer after purchase for use on future packaging projects.

Q. Can you explain price per 1000?

If you have received a quotation from us with a price for 1000 boxes displayed such as £550 / 1000 imagine it as a unit costs of 55p each. Likewise a quote for 500 boxes at £700 / 1000 equates to 70p each.

Q. What printing options are available?

Up to 3 colours Flexo and up to 8 colours Litho. We can also provide digital printing and High Quality Post Print Flexo printing where quantities suit. Find out more about our printing processes here.

Q. Can you work with us to design a pack from scratch and bespoke to my needs?

Yes, we pride ourselves on working closely with our customers from consulting to design and through to the finished product. We have an in-house design team who are able to design a packaging solution specific to your requirements.

Have a query we haven’t been able to answer?

Use our online contact form below to submit your query and we will come back to you as soon as we can or call us on 01502 513112.

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